Knowledge Base

Learn how to enable queue member penalty changes in FOP2 by editing the presence.js configuration file and setting custom penalty levels.

Resolve ChatBroker connection issues in Webphone PRO by fixing API credentials and user synchronization. Step-by-step guide to update API passwords and configure FOP2 settings.

Step-by-step guide to configure FOP2 for FreeSWITCH including ESL connection, MySQL setup, and manual button configuration for extensions, conferences, and queues.

Learn about FOP2 tenant licensing for multi-tenant PBX systems like MiRTA PBX, and when license extensions are required versus standard FreePBX installations.

FOP2 licensing is per server, not per user. Learn why you only need one license regardless of how many users or extensions you have.

Learn two methods to configure pause reasons for queue members in FOP2: global supervisor options and individual agent plugins with proper setup instructions.

Learn how to customize FOP2 presence options including DND, lunch, break, and meeting statuses with custom colors and disable the 'Other' reason option.

Troubleshoot 'Could not contact registration server' errors when activating FOP2 plugins. Fix internet access, DNS, firewall, and SELinux issues.

Complete guide to customizing FOP2 appearance with CSS themes. Learn how to create custom styles, modify colors, buttons, and use bundled themes.

Customize FOP2 extension button width and font size with a custom CSS theme so longer caller ID names fit better.

Complete step-by-step guide to transfer FOP2 licenses between servers while upgrading to newer versions. Learn about prerequisites, license revocation, and activation procedures.

Watch an introductory walkthrough of the FOP2 operator panel interface, including the main layout, extension and queue buttons, call status indicators, and common day-to-day actions available to users and supervisors.

Watch a walkthrough of FOP2 queue management features, including how supervisors can monitor queue activity, manage queue members, pause and unpause agents, and use the panel to improve call center visibility.

Watch a demonstration of speech recognition integration in FOP2, showing how voice-driven features can complement the operator panel and help users interact with call handling workflows.

Watch a demo of the FOP2 Idle Timer plugin, including how idle time can be displayed in the operator panel and how supervisors can use that information to understand agent activity.

Watch a Spanish-language webinar about using FOP2 in a contact center, covering supervisor workflows, agent visibility, queue monitoring, and practical operational use cases for call center teams.

Watch a demo of the FOP2 Simple Wallboard plugin, showing how queue and call center metrics can be displayed for supervisors and teams who need a quick overview of live activity.

Control what FOP2 users can see and which actions they can perform by configuring permissions and button visibility.

Short answer on FOP2 FreeSWITCH support through ESL, including queue and button configuration notes.

Fix Gentoo startup errors caused by noexec temporary cache paths when installing FOP2.

Enable server-side and client-side FOP2 debugging, including log levels, debug output paths, and browser console checks.

Disable Elastix HTTPS redirection for FOP2 while keeping the rest of the system unchanged.

Upgrade FOP2 safely, including license upgrade checks, backups, downloads, and installation steps.

Resolve FOP2 crashes on newer CentOS 6 systems caused by OpenSSL library compatibility issues.

Disable the old FOP1 service on Elastix systems so FOP2 can be used instead.

Install FOP2 on MiRTA PBX and configure multitenant button generation and manager credentials.

Revoke a FOP2 license on one server so the activation code can be used on another server.

Install FOP2 on a standalone web server and connect it to a separate Asterisk server over AMI.

Hide the FOP2 presence box with a custom CSS theme rule.

Restore image-based colored action buttons in FOP2 2.31.09 and newer using a custom theme.

Enable FOP2 audit logging to record user actions for later analysis.

Change the FOP2 logo image by overriding CSS in a custom theme.

Troubleshoot browser connection failures to FOP2, including daemon, port, firewall, and websocket checks.

Hide paused and invalid queue members from the FOP2 queue agent list with custom CSS theme rules.

Guia en espanol para instalar FOP2 en Elastix 4 desde linea de comandos.

Configure FOP2 ringing and connect popups, popup URLs, variables, global popup behavior, mini browser, and Chrome extension usage.